Tokyo branch office IT support
For international firms, supporting a branch office effectively from the other side of the world can be a never-ending source of frustration. Local vendors often don’t speak your language, don’t work the way you need them to work, and don’t provide quality services at the standards you demand. Joho Technology makes it our business to keep your work moving smoothly, whatever your time zone.
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Client needs: The firm’s global IT systems are managed from their head office in San Francisco to ensure quality of service for internal clients. The Tokyo office needed a local resource to provide on-site support as required, as well as capability to provide technical liaison with Japanese vendors and service providers.
Solution: An economical Service Level Agreement was proposed where Joho Technology support staff would be available as necessary for telephone and on-site support. Our bilingual resources are utilized to coordinate head office IT requirements with local service providers, as well as providing support engineers for workstation, network and server administration at the Tokyo office.
Results: Tokyo users have unlimited phone access to local support from Joho, and can escalate action as necessary to minimize downtime. The firm’s IT group has a resource equivalent to a full IT support department available for their Tokyo office, at a fraction of the cost.