Router installation and configuration

Client case study:
Coping with rapid growth

Client needs: Growing rapidly with its new entity in Japan, this health and beauty products marketing organization was having difficulties scaling its technology to meet the increasing demand for its products. Their PC-based PBX was failing on a regular basis and would be unavailable, essentially stopping all phone traffic in or out of their call center. Their network, which consisted of two separate Windows NT domains, was inherently unstable. When it failed, all incoming fax orders were unable to be processed and staff were idled.

Solution: Joho Technology engineers stabilized the network and developed a detailed analysis of the system. Joho Technology consultants then worked with the US headquarters to recommend rebuilding critical servers, replacing the PBX and phone sets with Nortel equipment, implementing a new Cisco VLAN, and redesigning the wide area network to reduce carrier charges. Three redundant fiber optic lines were laid in to replace an overworked system of 60 individual phone lines with fax modems. An advanced OCR system was implemented to automate reception and processing of fax orders.

Results: Robust system design produced significant downtime reduction. The volume of work accomplished (order processing and registration processing combined) increased by 46.5% over the six month period following the new enhancements, while personnel man-hours increased by only 4.6%. Taken together, the call center demonstrated increased productivity of 40.1%.

Primary benefits

  • Turnkey solution
  • No need for in-house system administration staff
  • No training costs
  • Solution scaled to suit your needs
  • Quality, industry-standard hardware
  • Fully documented

The Joho Approach

1. Client Assessment

  • Jobsite/task requirements
  • Budget/financing considerations
  • Written report of findings

2. Solution Design

  • Research latest products
  • Prepare quotations
  • Hardware/software support requirements
  • Additional vendor/system recommendations
  • Presentation/feedback
  • Service Level Agreement (SLA)

3. Implementation

  • Installation and configuration of new equipment
  • Software updating and testing
  • Security and performance optimization
  • Installation of backup systems
  • Full documentation

4. Upkeep and Reporting

  • Security and performance monitoring
  • Antivirus and bugfix updates
  • Upgrades and maintenance
  • New user additions/deletions
  • Tape backup checking
  • Maintenance log