Maintenance, security updates, and antivirus protection

Client case study:
Market Leader in Credit Analysis

Client needs: The firm’s global IT systems are managed from their head office in San Francisco to ensure quality of service for internal clients. The company’s Tokyo office needed a local resource to provide on-site support as required, as well as capability to provide technical liaison with Japanese vendors and service providers.

Solution: An economical Service Level Agreement was proposed where Joho Technology support staff would be available as necessary for telephone and on-site support. Our bilingual resources are utilized to coordinate head office IT requirements with local service providers, as well as providing support engineers for workstation, network and server administration at the Tokyo office.

Results: Tokyo users have unlimited phone access to local support from Joho, and can escalate action as necessary to minimize downtime. The client’s IT group has a resource equivalent to a full IT support department available for their Tokyo office, at a fraction of the cost.

Primary benefits

  • Minimized downtime through preventative maintenance
  • Freedom from virus/hacking attacks
  • Reduced business risk
  • Choose level of protection appropriate to your needs

The Joho Approach

1. Client Assessment

  • Licensing requirements survey
  • Budget/financing considerations
  • Written report of findings

2. Solution Design

  • Product and support pricing
  • Additional vendor/system recommendations
  • Presentation/feedback
  • Service Level Agreement (SLA)

3. Implementation

  • Software/patch installation
  • Customized scripts
  • Regular maintenance scheduling
  • Complete documentation

4. Upkeep and Reporting

  • License upgrades and renewals
  • User awareness training
  • Client change orders and modifications
  • Documentation updates