Complete Bilingual Technology Support: Empowering the decision maker
To allow busy executives to focus on their core business, many firms entrust their entire IT responsibilities to Joho Technology, making us their de facto CTO.
Managed Technology support, unlike staff outsourcing, provides a true turn-key solution. You will be provided a dedicated account manager and engineer who are supported by a senior technical architect and a team of experts in a wide range of technologies.
Our Managed Technology Support is designed to provide a complete solution:
- Bilingual IT Service Desk
- Computer and telephone user setup, administration, and troubleshooting
- Scheduled onsite support for proactive system maintenance
- Patch management for critical software and anti-virus application updates
- Network, server, and desktop, hardware upgrades
- Network connectivity setup
- Telephone lines and telephone system setup
- Managed router and firewall security
- Remote monitoring of servers and data back-ups
- Procurement of hardware and software
- IT inventory management
- Warranty, and software license management
- Management of third-party vendors
- System documentation management