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Professional IT Services
Server/router
installation and configuration
Contract outsourcing
Maintenance, security
updates, and antivirus protection
Corporate Internet
access and e-mail provision
Client case study:
ING/Principal Pensions Co., Ltd.
Client needs: ING Insurance International N.V. of Amsterdam and Principal Financial Services Inc. of the USA formed a partnership company to enter the soon-to-be-deregulated Japan pension market and offer a defined contribution 401(k) scheme for small- to medium-sized companies. Outside consultants were required to establish their technology systems. Requirements included establishing a complete office network including server systems for up to 50 staff, a secure network to the US head office, and a Wide Area Network to 5 remote offices throughout Japan.
Solution: Joho Technology engineers quickly established the office LAN, along with network printing and Internet access functionality. A multi-point Frame Relay system and leased lines connected all the Japan locations to the Tokyo office, while the link back to the US head office was established using a point-to-point Frame Relay circuit with an international provider. A Cisco firewall was installed. And a Cisco router, together with an RSA Authentication Server, was commissioned to provide secure remote access to the servers using SecureID hardware tokens.
Results: By interfacing closely with the US head office, a solution based in Japan could be developed that met specifications and minimized the dependency on head office resources. A highly stable network infrastructure kept the IT staffing requirements to a minimum, reducing running costs. And a scalable base of IT assets allowed ING/Principal Pensions to expand without incurring additional major IT purchases.
Other Client Success Stories
Startup
International branch office
Small and medium business
Multidivisional firm
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1. Client Assessment
Investigate requirements
List current assets
Written report of findings
2. Solution Design
Research latest products
Choose most suitable products
Source additional vendors
Provide pricing and specifications
Presentation/feedback
3. Implementation
Project management
Equipment configuration/installation
Software installation/customization
Data migration/OS migration
Network troubleshooting
Documentation of new system
4. Upkeep and Reporting
Security updates
Antivirus signature updates
Hardware repairs
Adding/updating users/permissions
Bug fixes/troubleshooting
User support (phone and on-site)
Maintenance log
Ongoing recommendations for optimization
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